In a physical store, confused customers get help. Online, they leave. We'll show you the exact moments your site should be stepping in — and what that looks like with intelligent, automated guidance.
Trusted By Enterprise Teams At
COMCAST
VISA
J&J
CROCS
SKECHERS
BENJAMIN MOORE
The experience your visitors are missing
Great retail stores figured this out decades ago. E-commerce still hasn't.
In a physical store
Customer looks confused — associate steps in
Picks up two products — get help choosing
Heading for the door — one last helpful nudge
Questions answered in real-time, naturally
On your website today
Customer hesitates on sizing — nothing happens
Can't find shipping info — bounces
Exits checkout — gone forever
Questions go unanswered until you read analytics
How It Works
Like a sales associate who never clocks out
Pulse monitors visitor behavior in real-time and delivers perfectly-timed help that feels native to your site — not a chatbot, not a popup.
Watches behavior, not just clicks
Pulse monitors 50+ behavioral signals — hesitation on product pages, scroll depth on sizing charts, rage clicks on shipping links, exit intent at checkout. The same body language a good sales associate reads on a retail floor.
Privacy-safe
Identifies the real blocker
When friction is detected, one smart contextual question surfaces the actual issue. Not "How can we help?" — something specific like "Looking for sizing guidance?" or "Have a question about returns?" Brief, respectful, relevant.
Not A Chatbot
Delivers the fix instantly
Pre-approved interventions deploy automatically — a sizing guide, shipping timeline, return policy summary, or product comparison. Native to your site's design. The visitor doesn't know they're being helped — they just know your site gets them.
100% Pre-approved by your team
Concierge Moments
Where your site should be stepping in
These are the moments a sales associate would act — and where Pulse deploys automated guidance.
Sizing uncertainty
Visitor hovers between two sizes
They're scrolling between the size chart and product images. They want to buy but aren't sure about fit.
Pulse surfaces fit guidance based on their browsing
Shipping confusion
Customer can't find delivery details
They're clicking around the footer, checking FAQ — they want to know when it arrives before they commit.
Pulse shows delivery timeline at point of hesitation
Checkout abandonment
Cart is full but they're leaving
Exit intent detected at checkout. Something's holding them back — returns policy, final price, or just cold feet.
Pulse addresses the specific concern before they go
Product comparison
Bouncing between two products
They've viewed the same two items three times each. They need help deciding — and your site isn't offering it.
Pulse surfaces a contextual comparison or recommendation
See your site's concierge moments
We'll run your site through Pulse and show you the exact moments where visitors need help — and what automated guidance looks like for each. Free. 15 minutes. Your actual site.
Get Your Free Analysis
Same technology Crocs, Skechers, and Benjamin Moore use daily.