Washington Metropolitan Area Transit Authority×PULSE INSIGHTS

WMATA's Better Bus redesign is live — satisfaction dropped 7%. Here's how to close the gap.

Built around the Better Bus satisfaction recovery and the MetroPulse reliability gap.

Projected savings · WMATA
$750,000
73,000 deflected calls/year at Better Bus redesign volumes
A WMATA rider, in their own words

“When you make a purchase on the app or website it can take up to 4 hours until all the readers on the system are told to update the value on your card. — r/WMATA, Dec 2025”

Library

Personalized Research Report
Personalized Research Report

WMATA's Personalized Transit Digital Friction Report

A 7-page deep read mapped to the Better Bus Network rollout and the Tap. Ride. Go. transition.

May 2026Open →