Nashville Metropolitan Transit Authority×PULSE INSIGHTS

WeGo's Summer 2026 redesign is the biggest change to Nashville transit in decades. Here's how to answer 29,000 rider questions before they call.

A brief for the WeGo communications team built around the Summer 2026 network redesign and the QuickTicket pain gap.

Projected savings · WeGo Public Transit
$320,000
29,300 deflected calls/year during network redesign window
A WeGo Public Transit rider, in their own words

“I paid for a QuickTicket and the driver said it wasn't valid. I missed my bus. The app support line just rang and rang.”

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Personalized Research Report
Personalized Research Report

WeGo Public Transit's Personalized Digital Friction Brief

A personalized briefing for the WeGo communications team built around the Summer 2026 network redesign and the QuickTicket pain gap.

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