Tri-County Metropolitan Transportation District of Oregon×PULSE INSIGHTS

34 bus lines cut in August. A $2.36M ATTAIN grant improving arrivals. And a website riders call horrible to use. Here's how TriMet closes the gap.

A strategic brief for the TriMet Public Access & Innovation team. Mapped to the August 2026 service cuts and the WCAG 2.1 compliance deadline.

Projected savings · TriMet
$750,000
68,700 deflected calls/year during service-cut transition window
A TriMet rider, in their own words

“The bus can be in fallback (meaning no radio/gps connection) which will make it either not show up or show up on time — Do not rely on real-time arrivals.”

Library

Personalized Research Report
Personalized Research Report

TriMet — A Digital Experience Review (Spring 2026)

A deep read on where TriMet riders get stuck — from GPS fallback confusion to the August 2026 service cut communication gap. The opening brief from Pulse Insights.

May 2026Open →