Tri-County Metropolitan Transportation District of Oregon×PULSE INSIGHTS

34 bus lines cut in August. A $2.36M ATTAIN grant improving arrivals. And a website riders call ‘horrible to use.’ Here’s how TriMet closes the gap.

A strategic brief for the TriMet Public Access & Innovation team. Mapped to the August 2026 service cuts and the WCAG 2.1 compliance deadline.

Projected savings · TriMet
$118,000
11,600 deflected calls/year during service-cut transition window
A TriMet rider, in their own words

“The bus can be in fallback (meaning no radio/gps connection) which will make it either not show up or show up on time… Do not rely on real-time arrivals. — Reddit r/askportland”

Library

Personalized Research Report
Personalized Research Report

TriMet — A Digital Experience Review (Spring 2026)

A deep read on where TriMet riders get stuck — from GPS fallback confusion to the August 2026 service cut communication gap. The opening brief from Pulse Insights.

May 2026Open →
60
US transit agencies
Industry Infographic
Industry Infographic

The State of Transit Digital Friction — 2026 Edition

A visual narrative across 60 US transit agencies showing where riders get stuck, why digital friction now costs more than physical disruption, and where the field is heading.

Dec 2026Open →
60 agencies · benchmark
Industry Benchmark Report
Industry Benchmark Report

State of Transit Digital CX 2026 — Industry Benchmark

The first benchmark report of its kind. Behavior-level engagement data from 60 agencies. Includes the median, the top quartile, and the sources of the spread.

Feb 2027Open →