Spokane Transit Authority×PULSE INSIGHTS

Spokane is a FIFA 2026 team base camp city. A new BRT grant just landed. Here's how STA handles both windows at once.

A brief for the Spokane Transit digital team built around the FIFA base camp window, the BRT grant, and the North Spokane corridor.

Projected savings · Spokane Transit
$365,000
33,000 deflected calls/year during BRT and FIFA window
A Spokane Transit rider, in their own words

“now in order to use this app, you have to download a SECOND app...I open this app and then I'm told to download GOOGLE MAPS”

Library

Personalized Research Report
Personalized Research Report

Spokane Transit's Personalized Digital Friction Brief

A personalized briefing for the Spokane Transit digital team built around the FIFA base camp window, the BRT grant, and the North Spokane corridor.

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