VoC + Agent Strategy
The Lokelma adherence gap — and the agent that closes it
What our Voice-of-Customer research surfaced on Lokelma, the in-session reframe the agent delivers, the measurement plan, and a pilot scoped to a single success metric.
Delivered Aug 2026
HELP IF YOU WANT IT
Want to talk through any of this?
No pitch — just a short working session to see what this could look like on your own site.