Pinellas Suncoast Transit Authority×PULSE INSIGHTS

PSTA just absorbed a $4.8M federal grant transfer from HART. Here's how to turn that goodwill into measurable rider CX improvement.

An exploratory brief for the PSTA team mapped to the Suncoast Connector and the regional transit realignment.

Projected savings · PSTA
$325,000
29,800 deflected calls/year
A PSTA rider, in their own words

“I've been waiting 45 minutes. The app says the bus left on time. The bus did not leave on time.”

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Personalized Research Report
Personalized Research Report

PSTA's Personalized Digital Friction Brief

An exploratory briefing for the PSTA team mapped to the Suncoast Connector and the regional transit realignment.

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