Palm Beach County Transit Division×PULSE INSIGHTS

Palm Tran's new Executive Director started July 2024. The app still can't tell riders when their bus arrives. Here's the brief.

A brief for the Palm Tran team built around Ivan Maldonado's first-year window and the paratransit redesign.

Projected savings · Palm Tran
$270,000
24,400 deflected calls/year
A Palm Tran rider, in their own words

“arrival times for the busses are way off — sometimes by a half hour or more — App Store, Q4 2025”

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Personalized Research Report
Personalized Research Report

Palm Tran's Personalized Digital Friction Brief

A personalized briefing for the Palm Tran team built around Ivan Maldonado's first-year window and the paratransit redesign.

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