Maryland Transit Administration×PULSE INSIGHTS

Your CX Action Plan named Disruption Communications and Transit App Experience as priorities. We built the proof on both.

Mapped directly to the 2025 CX Action Plan. Eight pillars, 30 short-term initiatives, two clear product fits.

Book a 30-minute briefing →Download the MTA Maryland CX Plan crosswalk

Projected savings · MTA Maryland

$750,000

66,200 deflected calls/year aligned to the Disruption Communications pillar

A MTA Maryland rider, in their own words

“Pointless app — only lets you buy a ticket. Doesn't show any bus routes or times or GPS. Half of the menu items don't click. — Google Play, April 2026”

Library

Personalized Research Report

MTA Maryland's Personalized Transit Digital Friction Report

Mapped pillar-by-pillar to the published 2025 CX Action Plan.

May 2026Open →