Montgomery County Department of Transportation — Ride On×PULSE INSIGHTS

Montgomery County's Ride On is in the middle of a full network redesign. Here's how to answer 63000 rider questions before they become 63000 calls.

A brief for the Ride On team built around the active network redesign and the county budget window.

Projected savings · Montgomery Ride On
$700,000
63,800 deflected calls/year during network redesign window
A Montgomery Ride On rider, in their own words

“the bus does not connect to the GPS real time tracking...a Route 12 bus went by that wasn't tracked and so I missed it.”

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Personalized Research Report
Personalized Research Report

Montgomery Ride On's Personalized Digital Friction Brief

A personalized briefing for the Ride On team built around the active network redesign and the county budget window.

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