King County Metro Transit×PULSE INSIGHTS

Targeted universalism on the buses, but the website still treats everyone the same. A quarterly pilot to fix it.

Sized for the King County Metro team — structured as a $9,900 quarterly pilot under DPSM authority.

Projected savings · King County Metro
$750,000
58,400 deflected calls/year + ORCA Lift application uplift
A King County Metro rider, in their own words

myORCA won't keep me logged in and also doesn't integrate with 1Password so I have to reset it every time I want to login to myORCA. Why does it log you out at all? It also mysteriously does not show my linked card, but when I try to link it again it shows an error message saying the card is already linked.

Library