Department of Transportation Services×PULSE INSIGHTS

Skyline's phased opening keeps changing how riders connect. Here's how DTS answers the questions each phase generates.

A brief for the Honolulu DTS team built around the phased Skyline opening and the new Director of Transit's first-year window.

Projected savings · Honolulu DTS
$750,000
106,300 deflected calls/year across phased rail opening
A customer, in their words

“Something is broken - no map comes up, stops do nothing when searched up and clicked. Useless app right now.”

Library

Audio Briefing
Audio Briefing

Honolulu DTS Audio Briefing — 6 minutes

Under six minutes on what the review found at Honolulu DTS — two analysts walk the booklet, from the blank screen that left a rider 'stuck waiting there' on the legacy DaBus Two to the Transit app migration and Skyline Segment Two landing on the same calendar, and what New Jersey Transit did when it made rider trust its own project. The audio companion to your booklet.

Sep 2026Listen →
Personalized Research Report
Personalized Research Report

Honolulu DTS — A Digital Experience Review (Spring 2026)

A deep read on where Honolulu DTS riders get stuck — from legacy DaBus2 leaving riders 'stuck waiting there' to the April 2026 Transit-app partnership taking the rider surface live and the Skyline Segment 2 / Segment 3 build. The opening brief from Pulse Insights.

May 2026Open →
Case Study
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Case Study
Case Study

NJ Transit reaches riders at the decision moment

73% of NJ Transit trip planners were unaware of an active service advisory — until Pulse surfaced it on the page where the trip was being planned. 40% click-through, awareness restored in real time.

Apr 2026Read →

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