Fairfax County Department of Transportation — Fairfax Connector×PULSE INSIGHTS

Matt Harrison became CIO in April 2025. BusTracker is freezing mid-trip. The ADA Title II deadline is April 2027. Here's the brief for his first budget cycle.

A brief for the Fairfax Connector team built around Matt Harrison's first-year window and the ADA digital compliance deadline.

Projected savings · Fairfax Connector
$210,000
19,100 deflected calls/year
A Fairfax Connector rider, in their own words

“BusTracker froze on me three times this morning. — App Store, 2026”

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Personalized Research Report
Personalized Research Report

Fairfax Connector's Personalized Digital Friction Brief

A personalized briefing for the Fairfax Connector team built around Matt Harrison's first-year window and the ADA digital compliance deadline.

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