Fairfax County Department of Transportation — Fairfax Connector×PULSE INSIGHTS

Matt Harrison became CIO in April 2025. BusTracker is freezing mid-trip. The ADA Title II deadline is April 2027. Here's the brief for his first budget cycle.

A brief for the Fairfax Connector team built around Matt Harrison's first-year window and the ADA digital compliance deadline.

Projected savings · Fairfax Connector
$210,000
19,100 deflected calls/year
A customer, in their words

“BusTracker froze on me three times this morning. — App Store, 2026”

Library

Personalized Research Report
Personalized Research Report

Fairfax Connector — A Digital Experience Review (Spring 2026)

A deep read on where Fairfax Connector riders get stuck — from the BusTracker rider migration to a 'better app than the official one' on Transit to the I-66 Corridor Phase II redesign and the simultaneous CIO and FCDOT director starts. The opening brief from Pulse Insights.

May 2026Open →
Case Study
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Case Study
Case Study

NJ Transit reaches riders at the decision moment

73% of NJ Transit trip planners were unaware of an active service advisory — until Pulse surfaced it on the page where the trip was being planned. 40% click-through, awareness restored in real time.

Apr 2026Read →

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