Delaware Transit Corporation — DART First State×PULSE INSIGHTS

CEO John Sisson is retiring in 2026. The app crashes on iPhones. The ADA deadline is April 2027. Here's the brief for the incoming leadership team.

An exploratory brief for the DART First State team built around the CEO transition window and the ADA digital compliance deadline.

Projected savings · DART First State
$175,000
15,700 deflected calls/year
A DART First State rider, in their own words

“Trip planner function causes app to crash on some iPhone models. — App Store, 2026”

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Personalized Research Report
Personalized Research Report

DART First State's Personalized Digital Friction Brief

An exploratory briefing for the DART First State team built around the CEO transition window and the ADA digital compliance deadline.

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