Delaware Transit Corporation — DART First State×PULSE INSIGHTS

CEO John Sisson is retiring in 2026. The app crashes on iPhones. The ADA deadline is April 2027. Here's the brief for the incoming leadership team.

An exploratory brief for the DART First State team built around the CEO transition window and the ADA digital compliance deadline.

Projected savings · DART First State
$175,000
15,700 deflected calls/year
A customer, in their words

“Trip planner function causes app to crash on some iPhone models. — App Store, 2026”

Library

Personalized Research Report
Personalized Research Report

DART First State — A Digital Experience Review (Spring 2026)

A deep read on where DART First State riders get stuck — from DART Transit and DART Pass Delaware 'requiring separate apps for one activity' to the DART Reimagined statewide study and the 2026 CEO transition window. The opening brief from Pulse Insights.

May 2026Open →
Case Study
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Case Study
Case Study

NJ Transit reaches riders at the decision moment

73% of NJ Transit trip planners were unaware of an active service advisory — until Pulse surfaced it on the page where the trip was being planned. 40% click-through, awareness restored in real time.

Apr 2026Read →

HELP IF YOU WANT IT

Want to talk through any of this?

No pitch — just a short working session to see what this could look like on your own site.