Connecticut DOT — CTtransit Hartford Division×PULSE INSIGHTS

CTtransit just issued an RFP for a new website. Here's how to make sure the new site actually works for riders.

A brief for the CTtransit Hartford team built around the website redesign RFP and the New Haven-Hartford-Springfield rail integration.

Projected savings · CTtransit Hartford
$370,000
33,800 deflected calls/year during website redesign window
A CTtransit Hartford rider, in their own words

Just doesn't work. Ever since the most recent update, no busses show up at any stops despite them being visible moving on the map. Even before the update, you'd be better off only using Google maps — you need to know your route before getting on myStop since you're only able to navigate via the stops along the routes you have selected.

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