Greater Cleveland Regional Transit Authority×PULSE INSIGHTS

Cleveland RTA's ADA Transition Plan calls out digital accessibility. Here's how to operationalize it before the April 2027 deadline.

A brief for the Cleveland RTA customer experience team mapped to the ADA Title II deadline and the new CEO's first-year window.

Projected savings · Cleveland RTA
$470,000
42,900 deflected calls/year with ADA compliance focus
A customer, in their words

“Bus was supposed to come at 7:03 but the app said it was on time until 7:15 when it just disappeared. Called the number and got voicemail. — Google Play, 2025”

Library

Personalized Research Report
Personalized Research Report

Cleveland RTA — A Digital Experience Review (Spring 2026)

A deep read on where Cleveland RTA riders get stuck — from ghost trains and 'poor passenger information' on Red, Blue, and Green Lines to the Bridging Possibilities Customer Listening Posts mandate and the Transit 2030 plan. The opening brief from Pulse Insights.

May 2026Open →
Case Study
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Case Study
Case Study

NJ Transit reaches riders at the decision moment

73% of NJ Transit trip planners were unaware of an active service advisory — until Pulse surfaced it on the page where the trip was being planned. 40% click-through, awareness restored in real time.

Apr 2026Read →

HELP IF YOU WANT IT

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No pitch — just a short working session to see what this could look like on your own site.