Capital Area Transportation Authority — Lansing×PULSE INSIGHTS

CATA's FY2026 budget has a $12M gap. The ADA Title II deadline is April 2027. Here's how a lean digital tool addresses both at once.

An exploratory brief for the CATA Lansing team built around the budget deficit and the ADA compliance window.

Projected savings · CATA
$205,000
18,800 deflected calls/year
A CATA rider, in their own words

“really disappointing. when i try to book a ride it says 'rides must be booked from or to work'... which is exactly what I'm doing, but it just won't work no matter how much I try. trying to contact support has been useless.”

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Personalized Research Report
Personalized Research Report

CATA's Personalized Digital Friction Brief

An exploratory briefing for the CATA Lansing team built around the budget deficit and the ADA compliance window.

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