Bi-State Development / Metro Transit×PULSE INSIGHTS

The Gateway to West has a new CEO and a new ADA mandate. Here's how Metro closes both gaps at once.

A brief for the Metro Transit CX team mapped to the ADA Title II deadline and the new CEO transition.

Projected savings · Metro (St. Louis)
$420,000
38,300 deflected calls/year with ADA compliance focus
A Metro (St. Louis) rider, in their own words

“now it zooms out every time the map updates. This is really annoying.”

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Personalized Research Report
Personalized Research Report

Metro (St. Louis)'s Personalized Digital Friction Brief

A personalized briefing for the Metro Transit CX team mapped to the ADA Title II deadline and the new CEO transition.

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