Pulse Insights Playbook

Stand Above The Competition

Prospects don't choose you in a vacuum. They're comparing you to 2-4 alternatives, weighing features, and trying to understand what makes you actually different beyond marketing claims.

Pulse Conversion Agent detects when visitors are in comparison mode and surfaces pre-approved competitive positioning—addressing doubts, highlighting proven differences, and turning comparison into selection.

Average result: 15-25% conversion lift when competitive positioning surfaces to prospects showing comparison signals.

How It Works

Detect → Comparison signals (arrival from competitor sites/reviews, time on pricing, hesitation before sign-up)

Diagnose → Question identifies comparison context or specific doubt ("Comparing a few options?")

Intervene → Surface pre-approved differentiation from your competitive content (customer proof, specific advantages, ROI data)

The research process helps you document why real customers chose you over alternatives, then deploys those specific reasons contextually.

The Big 3 Friction Patterns

1. Active Comparison / Price Shopping

Acknowledges comparison behavior as normal.

Signals: Arrival from competitor site or review site, time on pricing without conversion, "[your brand] vs [competitor]" searches

Question: "Comparing a few options?"

What we surface from your site:

  • Differentiation from customer language you document ("Setup takes hours not weeks / Support responds under 2 hours / Pricing includes all features")

  • Comparison guides you create ("Comparing us to [Competitor]? Here's an honest breakdown: [link to comparison page]")

  • Switch reasons from your win data ("300+ companies switched from [Competitor]—top reasons: [customer-sourced list]")

Expected lift: 20-30% conversion increase with comparison acknowledgment

2. Pricing Hesitation / Value Justification

Specific numbers beat vague claims.

Signals: Time on pricing, repeated plan comparisons, exit from pricing, price-focused search arrival

Question: "Concerned about the investment?"

What we surface from your site:

  • ROI proof from your customer data ("Typical ROI: 340% first year based on 200+ customers saving 15 hours/week")

  • Value explanation you write ("We cost 30% more because: [feature] included standard vs $5K extra / Support answers in 2 hours not 2 days")

  • Risk reduction from your policies ("90-day guarantee—if no [specific outcome], full refund")

Expected lift: 15-25% reduction in price-related abandonment

3. Implementation / Change Management Doubts

Implementation fear keeps prospects with inferior solutions.

Signals: Time on setup pages, "how long setup" searches, exit after viewing technical requirements

Question: "Worried about the setup or transition?"

What we surface from your site:

  • Time to value from your data ("Average setup: 2 hours. Team training: 1 day. Live by day 3—not 30")

  • Migration support you offer ("Switching from [Competitor]? We migrate data free. Typical migration: [timeframe]")

  • Onboarding structure you provide ("Dedicated specialist first 60 days. Unlimited setup support. If not live in 2 weeks, refund first month")

Expected lift: 25-35% reduction in implementation-related hesitation

Five More High-Impact Patterns

Feature Parity Questions
Comparing feature lists, searches for specific features. We surface feature confirmation you document, different approaches you explain, or detailed comparison pages you create.

Trust & Risk Concerns
New visitor, skeptical search arrival. We surface customer proof from your data (recognizable clients, ratings, retention rate), track record you've established, or guarantees you offer.

Support Quality Doubts
Time on support pages, customer service searches. We surface response time proof from your metrics, support comparison to competitors, or specific support success stories you document.

"Why Should I Switch?" Inertia
Arrival suggesting current solution, evaluation not urgency. We surface switching reasons from customer interviews, migration ease you provide, or switching case studies you've created.

Scale or Capability Concerns
Enterprise readiness questions, searches about handling volume. We surface customer examples at their scale, infrastructure details you provide, or performance guarantees you offer.

How Interventions Are Built

The research process:

  1. Review win/loss data - Who do you actually compete against, why did customers choose you

  2. You document advantages - Specific differentiators from customer language, not marketing claims

  3. We deploy contextually - Right positioning when prospects show comparison signals

  4. You review and approve - Every message uses customer proof, your voice, honest positioning

This is strategic deployment of your proven advantages, not dynamic competitive intelligence.

What Makes This Different

Acknowledges comparison - Treats it as normal, not something to ignore
Customer proof - Uses why real customers chose you, not marketing claims
Specific advantages - Concrete differences (hours not weeks, 2-hour response not 24-hour)

Measurement

  • Conversion lift - Do prospects engaging with competitive positioning convert more vs. control

  • Exit reduction - Fewer leaving during comparison phase

  • Positioning engagement - Which competitive messages resonate most

Prospects are comparing whether you address it or not. Customer proof of why others chose you already exists in your win data.